Finance

Drive Away Today With Finance Options Tailored For You

WHO WE ARE AND OUR ROLE

Evolve Autohaus is authorised and regulated by the Financial Conduct Authority (FCA number: 1048326) to act as a credit broker and not a lender. We will not provide independent financial advice, debt advice, debt counselling or debt adjusting services.

We introduce customers to a number of finance providers who may be able to offer funding for the purchase of a vehicle. Finance is subject to status, lender approval and the lender’s own terms and conditions. We do not charge customers a fee for credit broking.

WHAT WE MAY DO WITH YOUR INFORMATION

If you ask us to help with vehicle finance, we may collect the information needed for a finance application and pass it a number of lenders on our panel. This is so the lender can decide whether it is willing to offer you credit. The lender may carry out credit and affordability checks in line with their processes.

COMMISION DISCLOSURE

If you enter into a finance agreement following our introduction, the lender will pay commission to Evolve Autohaus. This is a payment from the lender to us for introducing the finance business.

Before you sign any finance agreement, we will tell you the exact commission amount payable to us and how it has been calculated once that information is known to us. The commission may be calculated as a fixed amount, a percentage of the amount financed, or another lender-set formula. We will not operate a discretionary commission arrangement and we will not set or vary your interest rate to increase the commission we receive.

WHAT HAPPENS NEXT

If a lender is willing to offer finance, we will explain the main features of the agreement, including the amount of credit, term, monthly payment, APR and total amount payable. 

You can take time to consider the offer and compare it with another source of funding, including your own bank, before deciding what you want to do. 

If you do not want to proceed with finance, you can choose another payment route or not continue with the purchase.

WHAT TO DO IF YOU WISH TO COMPLAIN ABOUT OUR SERVICES

We define a complaint as any expression of dissatisfaction, whether oral or written and whether justified or not. You can notify us of a complaint through the following channels:

  • In Writing: Evolve Autohaus, Unit 18 Christie St, Stockport, SK1 4LR 
  • By Telephone: 07568 737 208
  • By Email: evolveautohaus@outlook.com

We aim to acknowledge and respond to all complaints within 5 working days. We will keep you updated on your complaint and aim to deal with all complaints within 8 weeks.

If we cannot resolve the complaint ourselves, you may be able to refer it to the Financial Ombudsman Service whose contact details are set out below:

Address: The Financial Ombudsman Service, Exchange Tower, London, E14 9SR.
Tel: 0800 023 4567 or 0300 123 9 123
Email: complaint.info@financial-ombudsman.org.uk
Website: www.financial-ombudsman.org.uk